Superior tool protection for tradespeople

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Terms and Conditions

TOOL SHOP TERMS AND CONDITIONS

Your Status

By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts; and
You are at least 18 years of age; and

Payment

Visa Credit, Visa Debit, Visa Electron and Mastercard are accepted as methods of payment. All transactions are in pounds sterling.

Unavailability

In the event that a product is unavailable for whatever reason, we will contact you to ask you whether you would like us to supply a suitable alternative product. We will not supply you with an alternative product unless we receive instruction from you that you wish us to do so. If  you opt not to purchase an alternative product, we will refund the full value of the product and any applicable carriage charges.

Risk and Title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Pricing

All prices quoted are inclusive of VAT. The VAT element of each purchase is clearly detailed on the ARMD invoice.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.  We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Guarantees

ARMD follows the manufacturer's policy on guarantees, details of which will be included with the product.

If a product is faulty and under guarantee you should follow the procedures detailed below.

Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined.  We will not be liable for any breach by you of any such laws.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications should be in writing.  This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given to ARMD at 110 Newbury Gardens, Epsom, Surry, KT19 0PD. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any other of the ways specified in the previous paragraph under the heading 'Written communications'.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns.  You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control 'Force Majeure' Event.  A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • Impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.  A waiver by us of any default shall not constitute a waiver of any subsequent default.  No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these terms and conditions.

Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or any other changes.  You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Contract Information and Governing Law

A Contract is formed between you and ARMD only when you have received confirmation that your order has been dispatched and you are notified of the order number on the screen and by E-Mail.

For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and ARMD will agree to submit to the non-exclusive jurisdiction of the English Courts.

The contract between you and us will be conducted in English.

Copyright

All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of ARMD Limited or their designers and content and technology providers. All Rights Reserved.

You are permitted to copy and to print all or part of this website for the purpose only of placing an order with ARMD. Any other use or reproduction of this website or any of its components is strictly prohibited without the prior written permission of ARMD.

Disclaimer

Whilst great care has been taken to ensure that the information on this website is accurate, information as to price may be subject to change without notice. Without in any way reducing or affecting you statutory rights, ARMD Limited makes no representations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.

Our Liability

  1. A) We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. 
  2. B) Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
  3. C) This does not include or limit in any way our liability:
  4. a) For death or personal injury caused by our negligence;
    b) Under section 2(3) of the Consumer Protection Act 1987;
    c) For fraud or fraudulent misrepresentation; or
    d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability,
  5. D) We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

    a) loss of income or revenue
    b) loss of business
    c) loss of profits or contracts
    d) loss of anticipated savings
    e) loss of data, or
    f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable];

Provided that this clause D shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause A or clause B or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause D.

Statutory Rights

Your Statutory Rights are unaffected by anything appearing in these terms and conditions.

CUSTOMER RETURNS

Cooling Off Period

You may, if you wish, cancel your order for any reason within 14 days starting on the day after you receive the goods. To do this you will need to notify us in writing at [email protected] that you wish to do this, specifying the order number of the order to be canceled. If you do this we will ask you to pay the cost of returning the goods to us but, apart from this, the whole of your money will be returned to you within 30 days of such cancellation.

Returns and Refunds. Items Not Required

We aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, should you wish to return any item we will allow you to return them within 30 days of receipt for a full refund or exchange as long as it has not been used and is returned in its’ original undamaged packaging.

Simply contact us on [email protected] for a Returns Number, download and complete the “Returns Form”, along with the product(s) in question. You will be responsible for the costs of returning the goods to us and we advise that this is sent on a tracked service (we can not accept proof of posting as confirmation of delivery).

Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging.

If you refuse to accept a delivery from our courier, we will charge you the cost of having the delivery returned to us.


If you change your mind after your goods have been dispatched, we will charge you the cost of having the goods returned.

*If your item is returned without a form, there may be a delay in processing any refund or replacement.

Incorrectly Supplied, Received Damaged or Faulty items

If an item has been incorrectly supplied, received damaged or is faulty upon receipt then all you need to do is follow the Returns Procedures detailed above.

Upon receipt of the item(s) we will inspect them and once we are satisfied that there is a fault, we will either replace them or arrange for a full refund and any carriage costs incurred.

*It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

Incorrectly Supplied, Received Damaged or Faulty items

If an item has been incorrectly supplied, received damaged or is faulty upon receipt then all you need to do is follow the Returns Procedures detailed above.

Upon receipt of the item(s) we will inspect them and once we are satisfied that there is a fault, we will either replace them or arrange for a full refund and any carriage costs incurred.

*It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary

Faulty or Damaged Items

At ARMD we supply power tools from the world’s leading manufacturers. Occasionally even the best tools can go wrong so in the event that this happens we want to make sure that it gets fixed as quickly and painlessly as possible.

All faulty power tools, unless dealt with through the manufacturer, need to be reported via the Returns Form along with a copy of the end user’s proof of purchase and a full description of fault.

All our tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years* (applicable to items that have been registered on the relevant manufacturers website).

To find out how to get your tool fixed, select the brand from the list below:

  • Black & Decker- Faulty Black & Decker power tools can be returned to for replacement or refund within the manufacturer’s warranty period of 2 years from point of purchase.
  • BOSCH - All faulty BOSCH power tools should be reported to the manufacturer via the BOSCH  website www.boschproffessional.com or by calling the service hotline number 0344-7360109
  • DeWalt- Faulty DeWalt power tools can be returned for replacement or refund within a 7-day period from point of purchase. Anything outside this period needs to be reported to DeWalt by calling 01753 500 934, who will collect for inspection and decide if they will repair or replace.
  • Einhell- Faulty Einhell power tools can be returned for replacement or refund within the manufacturer’s warranty of 2 years.
  • Flex- Faulty Flex machines can be returned for replacement within a 30-day period from point of purchase. Anything outside this period needs to be reported to Flex by calling 01332 755 799, who will arrange repair or replacement.
  • Hitachi/Hikoki- Faulty Hitachi/Hikoki power tools can be returned for replacement or refund within a 7-day period from point of purchase. Anything outside this period needs to be dealt with by the end user through the manufacturer by calling 01908 660 663; or alternatively via Hikoki/Hitachi website (https://hitachi-powertools.co.uk/returns/).
  • Hyundai- All faulty Hyundai power tools should be reported to the manufacturer by calling 01646 687 880, who will advise whether the machine will be exchanged or repaired.
  • Kärcher- Faulty Kärcher machines can be returned for replacement or refund within a 30-day period from point of purchase. Anything outside this period needs to be reported to Kärcher by the end user calling the Helpline on 01295 752 200, who will arrange repair or replacement.
  • Makita - All faulty Makita power tools should be reported to the manufacturer via the Makita website www.makitauk.com/returns-form
  • Metabo- Faulty Metabo power tools can be returned for replacement or refund within a 7-day period from point of purchase. Anything outside this period needs to be returned to ARMD who will forward on to Metabo for inspection, who will inspect for repair or replacement.
  • Milwaukee- Faulty Milwaukee power tools can be returned for replacement or refund within a 7-day period from point of purchase. Anything outside this period needs to be dealt with by the end user through TTI themselves by submitting a completed TTI Repair Request Form. If unsure of warranty period, please call 01628 894 400 to confirm.
  • Nilfisk- All faulty Nilfisk machines need to go to an approved Nilfisk-Alto Service Centre for inspection. The end user will need to call 01768 869 351, where they will be automatically connected to their nearest service centre.
  • Record Power- All faulty Record Power products need to be reported by the end user to Record Power by calling 01246 571 209, who will advise whether they will repair or replace.
  • Ridgid- All faulty Ridgid power tools should be reported to the manufacturer by calling 08082 389 869, who will advise whether the machine will be exchanged or repaired by one of their UK approved repair centres.
  • Ryobi- Faulty Ryobi power tools can be returned for replacement or refund within a 14-day period from point of purchase. Anything outside this period needs to be dealt with by the end user through TTI themselves by submitting a completed TTI Repair Request Form. If unsure of warranty period, please call 01628 894 400 to confirm.
  • Senco- Faulty Senco power tools can be returned for replacement or refund within a 7-day period from point of purchase. Anything outside this period needs to be reported to Senco by calling 01925 445 566, who will arrange collection for inspection and decide if they will repair or replace.
  • Trend- All faulty Trend power tools should be reported to the manufacturer by calling 01923 249 911, who will advise whether the machine will be repaired or replaced.
  • Vitrex- Faulty Vitrex power tools can be returned for replacement or refund within the manufacturer’s warranty of 1 year.

If you can’t find the manufacturer you’re looking for, please contact us by calling us on 088888888 and we will advise you on the warranty repair procedure for that manufacturer.